Just Talk

July 22, 2010

I read a quote recently that said, “When all other forms of communication fail, try words.”  How simple that sounds and yet how often we try to get our point across any other way.  We use body language, passive-aggressive behavior, even grunts or moans instead of just opening our mouths and using our words.

In business, a lack of communication is the door to which so many other problems enter.  Managers who do not openly communicate with their employees end up with disgruntled employees.   CEO’s who do not communicate the company culture end up with workers who have no purpose.  Teams or committees who “play nice in the sandbox” instead of really talking about things end up getting nothing accomplished.

I have worked for two companies where you had to swipe a badge to get in and out of the building.  On numerous occasions, a manager would come to me and want to pull the previous evening’s badge report to determine when someone arrived or left for work.  My first question was always, “Have you asked them?”  Without fail, they hadn’t.  Assuming the person would lie, or wanting to avoid the confrontation, they chose other methods.  That isn’t managing, that’s investigating.

Talking, openly and honestly, can cure all sorts of ailments that plague what would be a productive work environment.  Further, when done in person, talking provides clear direction and clears up any misunderstandings. Finally, allowing your employees to talk back can often provide insight and a new perspective that could significantly impact that way you manage or even the whole company.

Such a simple remedy, yet so often the one not used.

Advertisements

4 Responses to “Just Talk”

  1. Stacy Spradling said

    You nailed it with the phrase, “That isn’t managing that is investigating.” We should blame shows like CSI!

    • Like the time that person we terminated for clocking other employees out asked me to fingerprint the phone. I miss things like that! Kept it interesting for sure!

  2. […] a key component to effective workplace relationships.  I’ve talked about it here, here and here.  Nothing derails open and honest communication faster than passive aggressive behavior.  You […]

  3. […] a key component to effective workplace relationships.  I’ve talked about it here, here and here.  Nothing derails open and honest communication faster than passive aggressive behavior.  You […]

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: